Notice
to All
ZamZam Bank Customers
ZamZam bank has always had a policy of providing high customer experience for
which the bank has already set a Consumer Protection Policy & Customer
Compliant Management Guideline and also established a unit to effectively monitor
and address customer complaints.
Accordingly, we have been taking care of any of our customer’s concerns seriously
and whole-heartedly. This is, therefore, to officially let all our customers know the
hierarchy and process of compliant escalation, if any.
Get In Touch
call us
+251115582308
Email Us
info@zamzambank.com
Visit Us
Bole, Welo Sefar, Garad City Center
Escalation Process
Complaints can be escalated to the next level contact point if the complaint:.
- Remains unresolved within a stipulated time;
- Is about the disclosure of possible misconduct on the part of a staff member; or
- Requires communication with or reporting to the next level contact point.
Contact Levels for Complaints
It follows the organizational structure of the bank- related and associated accountabilities, duties, and responsibilities of personnel at each level.
1. First Level Contact Personnel
Organs that have direct/initial contact with the customers such as the branch manager.
2. Second Level Contact Personnel
Supervisor of the first level contact personnel, such as the Director.
3. Third Level Contact Personnel
Supervisor of the second level contact personnel, such as VP.
Additional Avenues for Resolving Complaints
If our dear customers are not satisfied with the outcome of the compliant or how it was managed, they can refer the matter to either of the following current customer feedback and compliant handling channels whichever is convenient:
- 9670
- +251 115 58 23 08
Get In Touch
call us
+251115582308
Email Us
info@zamzambank.com
Visit Us
Bole, Welo Sefar, Garad City Center
