Banking Services and Products Terms & Tariff
ZamZam Bank offers a comprehensive range of banking services and products. The terms and tariff guide provides clear information on fees, charges, and conditions associated with each service.
| Banking Services | |
|---|---|
| Cheque Book Charge | Terms and Tariffs |
| Cost of cheque book of leaves 25 | As per Printing cost |
| Cost of cheque book of leaves 50 | As per Printing cost |
| Cost of cheque book of leaves 100 | As per Printing cost |
| Insufficient Cheque returned | |
|---|---|
| Cheque returned NSF for first time | No Charge |
| Cheque returned NSF for through other bank clearance at Second time | 3% of cheque value not exceed 25,000 |
| Cheque returned NSF for third time as per NBE Directives | 5% of Cheque value not exceeding 50,000 |
| Stop Payment Order | |
|---|---|
| CService Charge for Single CK Book UN-issued | 200 |
| Service Charge for Range of Cheques Un- Issued | Birr 2 (per leaf) |
| Inter-Bank Transfer | |
|---|---|
| Normal Cheque clearance processing fee | Birr 10 per cheque |
| Special clearance of other Bank cheque (RTGS) per cheque/Transaction | Birr 100 per transaction |
| RTGS transfer wrongly made by customer to other bank & requested retransfer | Birr 50 per transaction |
| Closing of Account within 6 months of opening | |
|---|---|
| Wadia/Mudaraba | Birr 50 |
| Quard | Birr 50 |
| Inactive Account | |
|---|---|
| Wadia/Mudaraba – above 2 years | Birr 25 every one year |
| Quard – Above 2years | Birr 50 every one year |
| Pass book | |
|---|---|
| New account | Free |
| Replacement of passbook (when fully utilized) | Free |
| Loss, damage and tear of passbook | Birr 50 |
| LMTS | ||
|---|---|---|
| Local Money Transfer (LMTS) Outgoing | Commission up to Birr 5,000 | Commission birr 10 up to birr 3,000 & birr 1 per thousand and service charge 10 birr |
| Commission above Birr 5,000 | Commission birr 10 up to birr 3,000 & birr 1 per thousand and service charge 10 birr | |
| Cash Payment Order CPO | |
|---|---|
| CPO Issuance | |
| From account | Birr 25 |
| Cash (Non-Account Holder) | Birr 50 |
| Cancellation and Amendment CPO | |
| Issued Against Account | Birr 50 |
| Issued Against Cash | Birr 25 |
| Refund of lost CPO | |
| For Account Holder | Birr 100 |
| For Non-Account holder | Birr 200 |
| Statement Charges | |
|---|---|
| Wadia/Mudaraba Saving without passbook – Once every month | Free |
| Wadia/Mudaraba with passbook | Birr 5 per page |
| Quard Account statement – Once every month | Free |
| Quard Account statement – On request | Birr 5 per page |
| Duplicate account statement on request- current year | Birr 10 per page |
| Duplicate account statement on request-above one year | Birr 15 per page |
| Duplicate Advice/Document | |
|---|---|
| Duplicate Advice for current year | Birr 20 per advice |
| Duplicate advice for items over one year | Birr 20 per year per advice |
| Standing Instruction | |
|---|---|
| Standing instruction per single transaction (Own Bank) | Birr 15 per transaction |
| Standing instruction per single transaction (Other Bank) | Birr 25 per transaction |
| Confirmation Letter | |
|---|---|
| Confirmation to External Auditors collected from branch | Birr 50 |
| Confirmation to External Auditors via registered mail | Birr 100 plus courier charge |
| Any Confirmation Via registered mail | Birr 100 plus courier charge |
| Incidental and other Service Charges | |
|---|---|
| Customer signature change | Birr 20 per request |
| Court injection fee individual request to block /freeze account by court order | Birr 50 |
| Balance confirmation and certification letter (local) | Birr 50 |
| Balance confirmation for (abroad) institution | Birr 100 plus courier charge |
| Photo copy of any Duplicate document -customer request | Birr 5 per page |
| Authentication of attorney at the “documents authentication and registration office” | Birr 50 per document |
| International Banking Services | |
|---|---|
| Import Letter or Credit (From LCY) | |
| Opening Commission | 5% for 90 days and part thereof Min Birr 5,000.00 |
| Service charge | 5% for 90 days and part thereof Min Birr 5,000.00 |
| Import Letter or Credit (From FCY) | |
|---|---|
| Opening Commission | 2% for 90 days and part thereof Min USD 125 |
| Service charge (From FCY) | 2% for 90 days and part thereof Min USD 125 |
| Documentary Collection (From LCY) | |
|---|---|
| Service charge | 10% for 90 days and part thereof Min Birr 5,000.00 |
| Documentary Collection (From FCY) | |
|---|---|
| Service charge | 4% for 90 days and part thereof Min USD 125 |
| Outgoing Foreign Transfer | |
|---|---|
| From LCY | 10% Min Birr 5,000 |
| From FCY | 4% Min USD 125 |
| Export | |
|---|---|
| Export Advising and Permit Issuance (Export Letter Of credit) | Free |
| Sale of Foreign Currency Cash Notes | |
|---|---|
| Service charge | 11% |
| Other Charges | |
|---|---|
| LC Confirmation Commission | 2.5% for 90 days and part thereof Min Birr 5,000.00 |
| Amendment Commission | ETB 1,000 (USD 30 From FCY) |
| SWIFT Charge | ETB 1,000 (USD 30 From FCY) |
| Service Charge on Supplier Change (For LC and CAD) | 1.5% |
| Digital Banking Services | |
|---|---|
| ATM Services | |
| ATM Cash Withdrawal (on us) | 0.5/100 Birr |
| ATM Cash Withdrawal (off us) | 0.5/100 Birr |
| ATM Cash Withdrawal(Remote on-us) | 0.5/100 Birr |
| Account to Account Transfer (on us) | N/A |
| Account to Account Transfer (off us) | N/A |
| Balances Enquiries | N/A |
| POS Services | |
|---|---|
| Payment at merchant (Remot on- us) | 1/1000 Birr |
| Mobile Banking Services | |
|---|---|
| Account to account transfer (on us) With in zamzam | Free |
| Utility payments, Ethiotelecom Bill | Free |
| Bank to Wallet (Telebirr) | Free |
| Other Bank Trasfer | below 5000 0.4/100 birr 5001-25,000 0.24/100 birr 25,001-100,000 0.16/100birr 100,001- 1,000,000 0.08/100birr >1,000,000 0.04/100 birr |
| Mobile banking maintenance fee | Free |
| Statement | Free |
| Balance enquiry | Free |
| Top up | Free |
| Card Services | |
|---|---|
| New Card Request | Free |
| Utility payments, Ethiotelecom Bill | 50 Birr |
| Card Renwal Fee | 50 Birr |
| PIN Replacmnet | 10 Birr |
| Card Replacmnet | 50 Birr |
| Additional Card Link | Free |
| Financing Services | |
|---|---|
| Murabaha’h Financing | |
| Manufacturing, Education & Health(Up to 1 year) | 13.00% |
| ADTS, Import, Agri(Up to 1 year) | 12.50% |
| Building & Construction (Commercial & real estate), Murabaha New Machinery, Murabaha New Vehicle, Murabaha personal housing, murabaha personal vehicle Financing | 13.00% |
| Export –Term Financing (Up to 1 year) | 10.00% |
| Merchandise Financing(Up to 1 year) | 13.00% |
| Murabaha preshipment facility (Up to 1 year) | 12.00% |
| Murabaha Revolving – Export (Up to 1 year) | 12.00% |
| Murabaha Revolving non-export (Up to 1 year) | 17.00% |
| Other not inculded everywhere else (Up to 1 year) | 13.00% |
| Commission charges for Kafalah/Guarantee/ Products | Cash | Cash substitutes | Buildings including company shares | Factory & Const. Machines | Motor Vehicles (Including Trucks) | Personal Guarantee /Clean Base/ |
|---|---|---|---|---|---|---|
| Bid Bond(Up to Br. 3m) | 0.03% | 0.04% | 0.60% | 0.70% | 0.80% | 1.10% |
| Bid Bond(> 3 m ≤Br. 5m) | 0.02% | 0.03% | 0.55% | 0.65% | 0.75% | 1.05% |
| Bid Bond(> 5 m ≤ 10m) | 0.02% | 0.03% | 0.50% | 0.60% | 0.70% | 1.00% |
| Bid Bond(> 10 m ≤15m ) | 0.01% | 0.02% | 0.45% | 0.55% | 0.65% | 0.95% |
| Bid Bond (Above 15 m) | 0.01% | 0.02% | 0.40% | 0.50% | 0.60% | 0.90% |
| Advance Payment G.(Up to Br. 5m ) | 0.03% | 0.08% | 0.65% | 0.75% | 0.85% | 1.20% |
| Advance Payment G.(> 5m ≤10 ) | 0.02% | 0.07% | 0.60% | 0.70% | 0.80% | 1.15% |
| Advance Payment G.(> 10 ≤ 15m ) | 0.01% | 0.05% | 0.55% | 0.65% | 0.75% | 1.10% |
| Advance Payment G.(> 15 m ≤ 20m ) | 0.01% | 0.04% | 0.50% | 0.60% | 0.70% | 1.05% |
| Advance Payment G.(Above 20m ) | 0.01% | 0.02% | 0.45% | 0.55% | 0.65% | 1.00% |
| Performance Bond, Customs Bond & Other Guarantee | 0.03% | 0.09% | 0.80% | 0.90% | 1.00% | 1.40% |
| Financing Processing Fee Charges | |
|---|---|
| For fresh financing | (0.05%)of the approved amount |
| For renewals | 50% the 1st paymentr |
| *Minimum and maximum fee for any request shall be Birr 1,000.00 and Birr 100,000.00, respectively | |
| Collateral Estimation Fees | |
|---|---|
| Residential villa up to 2 floors/apartment unit / | 1500/building |
| Residential buildings with more than 2 floors but less than 6 floors | Birr 2400/building |
| Residential buildings with more than 6 floors | Birr 4000/building |
| Residential villa/apartment unit /under construction building | Birr 1600/building |
| Commerical buildings up to 2 floors | Birr 1900/building |
| Commerical buildings with more than 2 floors but less than 6 floors | Birr 3000+ 250/Floor |
| Commerical buildings with more than 6 floors | Birr 5000+ 250/Floor |
| Commercial under construction building up to 2 floors | Birr 1900/building |
| For Factories, stores and warehouses | birr 3750 in group in one factory |
| Fuel station | Birr 1250/ tanker |
| Coffee Hulling and washing site | Birr 5000 per site |
| Coffee and Other Plantation | birr 1000 per hectare but maximum of 0.5% of the Financing request |
| Passenger vehicles and trucks | birr 1000/ truck |
| Automobiles | birr 800/ automobile |
| Industrial Machinery ( large ) | birr 1500/machinery |
| Construction Machinery & Equipment | Birr 1250 / machinery |
| Workshop Machinery | Birr 1900 in group per workshop |
| Flower Farm | birr 3000 per green house |
| Movable collateral Management Fee | |
|---|---|
| Movable, construction machinery and equipment’s registration | 500/booklet |
| Factory machinery registration | 500/machinery |
